Shipping Policy

Worldwide Shipping & Delivery Details at Timilk

At Timilk, we provide clear information about what happens between placing your order and receiving your package. Following successful payment, your purchase enters our preparation process before being handed to the appropriate shipping provider. Tracking availability depends on the destination and delivery service used, while qualifying purchases may receive Free Shipping. Below you can find important information about fulfillment, international transit times, delivery charges, shipment tracking, customs obligations, delivery concerns, and related shipping conditions.

1. Order Preparation and Fulfillment

Once your payment has been successfully confirmed, the order enters our fulfillment process. Most purchases are checked, prepared, and packaged within approximately 3-5 business days before being transferred to the applicable shipping carrier. This period allows us to verify order information and prepare the parcel for dispatch.

After the parcel has been released from the fulfillment facility, shipping confirmation may be sent to the email address used for the order.

Routine order preparation is generally carried out Monday through Friday, excluding applicable public holidays.
High-demand periods, seasonal events, promotional activity, holidays, or unusually large order volumes may occasionally require additional preparation time.
Purchases placed outside normal fulfillment periods will typically begin processing on the following available business day.

2. International Shipping Timeframes

Timilk delivers qualifying orders to supported international destinations. Transit times depend on factors such as the destination country, shipping network, local postal services, customs clearance, transportation conditions, weather, and other circumstances affecting the parcel after it has been dispatched.

Estimated Delivery Window: Most eligible international orders are expected to arrive within approximately 14-21 business days from the date of dispatch.

Delivery can take longer when parcels are affected by customs reviews, public holidays, severe weather, carrier congestion, transportation interruptions, border procedures, or other circumstances outside normal shipping operations. International tracking updates may also remain unchanged temporarily while packages move between countries, sorting centers, or different carrier networks.

3. Delivery Charges and Free Shipping

Any applicable shipping charge will be shown during checkout before payment is completed. Orders that meet the qualifying purchase value displayed on our website may automatically receive Free Shipping.

Delivery pricing may depend on the destination, available shipping services, package characteristics, and other order-specific conditions presented during checkout.
Free shipping is applied to eligible purchases once the required order value displayed on timilks.com has been satisfied.
Any delivery charge associated with your purchase will be visible before you submit payment and confirm the order.
Where a full refund is approved and the original shipping charge qualifies for reimbursement under our applicable refund terms, the eligible delivery amount may be included in the refund.

4. Shipment Tracking

When tracking is available for the applicable destination and shipping service, updates may begin appearing after the package has entered the carrier’s network. Customers can review available shipment progress through our Track Your Order page by entering the required order information. Where applicable, shipment confirmation emails may also contain the relevant tracking reference.

5. Customs Duties, Import Taxes and Additional Charges

International shipments may be subject to customs duties, import taxes, brokerage fees, clearance expenses, or other destination-specific charges imposed by customs authorities, government agencies, carriers, or local service providers. Unless specifically included during checkout, these amounts are separate from the product price and standard shipping charges paid to Timilk.

The recipient is responsible for customs duties, import taxes, clearance costs, and any other destination-country charges that may apply.
If a parcel is refused or returned because required customs or import fees were not paid, possible refund eligibility will be assessed after the shipping carrier confirms the final status of the package.
Border inspections, customs processing, and import clearance requirements may extend the expected international delivery timeframe.

6. Delays, Lost Packages and Shipping Damage

Once a shipment has entered the carrier’s delivery network, transportation, routing, tracking scans, and final delivery are handled by the applicable logistics provider. If a shipping problem occurs while your order is in transit, Timilk may review available tracking details and carrier information to determine the appropriate response based on the verified status of the shipment.

If tracking indicates that your parcel was delivered but you cannot find it, check entrances, mailboxes, designated drop-off areas, nearby addresses, and whether another member of the household accepted the delivery.
Packages suspected of being lost may require a carrier investigation before their final shipping status can be confirmed and an appropriate resolution can be considered.
If merchandise arrives damaged in transit, keep the product, external shipping box, protective packaging, and delivery labels, and take clear photographs of both the item and the packaging.

7. Accurate Shipping Information

Customers are responsible for checking their delivery information carefully before completing an order. Shipping details should include the recipient’s name, street address, apartment or unit number when applicable, city, state or region, postal code, country, and telephone number. Timilk cannot guarantee successful delivery when information entered at checkout is incorrect, incomplete, outdated, or otherwise insufficient for the carrier to deliver the parcel.

If you discover an error in your delivery details after placing an order, contact customer support as soon as possible while the purchase remains in processing.
Updating the shipping address may no longer be possible once the package has departed the fulfillment facility or entered the carrier’s transportation network.

8. Undeliverable and Returned Shipments

Packages returned because delivery was unsuccessful, the recipient declined the shipment, required customs charges remained unpaid, or incorrect delivery information was provided will be reviewed after the carrier confirms the final shipping result and return status.

Reshipping Options: Where reasonably available, another shipment may be arranged after complete and correct delivery information has been provided and confirmed.
Refund Consideration: Any available reimbursement and the amount that may qualify for refund will be determined according to our applicable refund terms and the verified reason for the package being returned.

9. Shipping and Delivery Support

For assistance with order preparation, tracking, shipment status, delivery concerns, or corrections to shipping information, contact Timilk through our Contact Us page and provide the relevant order details.