Returns, Refunds & Order Support

1. Return and Refund Policy

At Timilk, we aim to keep qualifying return and refund requests straightforward and transparent. The terms below explain which products may be eligible, how long customers have to submit a request, and the general steps followed when reviewing returns and processing approved refunds.

1.1 Return Eligibility Requirements

• Products submitted for return must be unused, unopened, and maintained in their original condition and should be returned with the original packaging, accessories, components, manuals, instructions, documentation, and other materials supplied with the product.
• Eligible return requests must be made within 30 days from the confirmed delivery date.
• Customers must provide sufficient purchase information to allow the original transaction to be identified and verified, such as an order number or another acceptable proof of purchase.
• When sending an approved return, customers are encouraged to select a trackable shipping method so the parcel can be monitored until it reaches the designated return location.

1.2 Items That Cannot Be Returned

• Consumable products that have been opened, used, tested, sampled, altered, or otherwise changed after receipt.
• Digital goods, downloadable content, electronically supplied products, and electronic gift cards.
• Products that are custom-made, personalized, assembled, manufactured, prepared, or modified specifically according to an individual customer’s requirements.
• Items clearly identified as Final Sale before completion of the purchase.
• Products damaged through misuse, accidents, improper storage, neglect, unauthorized modification, insufficient care, mishandling, or use inconsistent with their intended purpose.

1.3 Refund Assessment and Processing

After an authorized return reaches the designated return location, the merchandise may be examined to confirm that it satisfies the applicable return requirements. If the refund is approved, Timilk will generally initiate the refund within 7–10 business days using the original payment method. Additional time may be required before the funds appear in the customer’s account depending on the bank, payment processor, card issuer, or financial institution involved.

1.4 Original Shipping and Return Costs

• Original shipping fees are normally non-refundable unless Timilk confirms that the product delivered was incorrect, defective, or damaged when received.
• Return shipping expenses are generally the customer’s responsibility unless our support team specifically approves a different arrangement for the applicable case.
• Where an eligible return is subject to a restocking fee, the applicable charge or condition will be communicated before the return is completed.

2. Cancelling an Order

Customers who wish to cancel an order should submit their request as soon as possible after placing it. Whether cancellation is still possible depends on the order’s fulfillment status when the request is received. If processing has advanced to a stage where dispatch can no longer reasonably be prevented, the order may not be cancellable. After delivery, qualifying merchandise may instead be handled under the return terms described in this policy.

2.1 Cancellation Eligibility

• A cancellation request must reach us before the fulfillment process reaches a stage where shipment can no longer reasonably be stopped.
• Customized, personalized, made-to-order, or specially prepared products may become ineligible for cancellation once manufacturing, preparation, or customization has started.
• Orders that have already entered the shipping process will generally need to be addressed through the applicable return procedure after delivery.

2.2 How to Submit a Cancellation Request

To request cancellation, visit our Contact Us page and provide the order number along with the email address used when placing the purchase. The Timilk support team will review the current fulfillment status and determine whether cancellation remains possible.

2.3 Orders That Have Already Shipped

• If the order has already been dispatched, customers will usually need to receive the package first and then request an eligible return in accordance with the standard return conditions.
• When shipment occurs before a cancellation can be completed, applicable return shipping charges may remain the customer’s responsibility depending on the specific circumstances.

3. Replacements and Exchanges

If an item is delivered damaged, appears defective, or differs materially from the product ordered, Timilk may assess the reported issue and determine an appropriate solution where applicable. Qualifying replacement requests should be submitted within 7 days after confirmed delivery and should include the order number along with clear photographs or other relevant evidence showing the reported problem.

3.1 Replacement Request Conditions

• Where reasonably possible, the affected product should remain unused and be kept with its original packaging, accessories, components, manuals, instructions, documentation, and other materials received with the shipment.
• Replacement availability depends on current inventory. If the identical product is unavailable, an alternative resolution may be offered based on the circumstances of the request.
• Once the reported issue has been reviewed and accepted, Timilk may provide return instructions or, when appropriate, arrange a prepaid return label for the affected item.

4. Assistance With Returns, Refunds, Cancellations & Replacements

For assistance with a qualifying return, refund, cancellation, exchange, or replacement request, contact Timilk through our Contact Us page. Providing your order number together with complete and accurate details about the issue will help our support team identify the transaction and assess the request more efficiently.